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Terms & conditions


1800 888 236

For Immediate

Please review the Terms and Conditions shown below.

By using DirectLine you agree to the Terms and Conditions described below.


DirectLine was established in 1986 to provide a 24-hour telephone counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue. Our services are delivered by a team of professional alcohol and drug counsellors within a harm minimisation framework. This service is operated from Melbourne, Victoria. Find out more about Directline.

For detailed information regarding DirectLine services, please visit:

This website is operated by DirectLine for the purpose of providing alcohol and drug counselling, information and referral free of charge for the benefit of the public. The service is provided for residents of Victoria only.

Our assessments and counselling are based on the information you choose to share with us. While our counsellors will make every effort to assist you with the issues or problems you identify, you are in the best position to determine how relevant this information is to your situation.

Services provided by DirectLine are not a substitute for independent professional advice from your own or another treating health professional.

Nothing contained in this site is intended to be used as medical advice and is not intended to be used to diagnose, treat, cure or prevent any disease.

DirectLine does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information.

Privacy and security

DirectLine operates within Australian legal requirements and Standards for Privacy and Information Management. These frameworks are intended to safeguard access and use of your information.

For further information, please read our privacy policy.


When you are using DirectLine your personal information is kept confidential. We will not share your information with any other organisation without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a 'duty of care'; that is when you are at serious risk of harming yourself, harming someone else or there is a child protection concern. De-identified transcripts and demographic data may be used for the purposes of clinical supervision or to evaluate the services provided by DirectLine.

If you have any queries, concerns or require further information relating to the terms and conditions of DirectLine, you are invited to submit feedback online.

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